Buffer, the app that helps individuals and companies schedule social media posts and curate content, has had customer service at the heart of its offering since its inception. In fact, The Buffer Vision, as described on the website (https://buffer.com/about), begins with this statement: “Our vision at Buffer is to build the simplest and most powerful social media tool, and to set the bar for great customer support.”
The company has a loyal following of more than two million daily users, and one...
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