Laurie Meacham, Manager of Customer Commitment and Social Media at JetBlue Airways, has to live up to a tough standard which is immortalized in JetBlue’s mission statement: To Inspire Humanity. But she and her social care team – called crewmembers – are doing just that, working 24/7 to respond to passengers with a goal of just a 10-minute response time. Their work goes beyond customer service, answering all sorts of questions about planes, airports, and other aeronautical trivia. “It’s all part ...
view more