Crafting Customer Experiences in Food, Retail, and Hospitality

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Just like a fine wine and cheese pairing, a great business needs a great strategy to go with it. Angela Rakis, founder of Favorite Daughter, LLC, joins us to discuss creating memorable customer experiences in the food and hospitality industries. We talk about the retail distribution process and how a new food product graduates from the home kitchen to grocery store shelves. Tune in to learn about the process of place making; creating a unique space that fits both a brand and a local community. Most importantly, we share some favorite restaurants and hidden gems, like Eileen’s Cheesecake in NYC, Sidebar granola bars from Maine, and Shea Radiance: a shea butter beauty brand that promotes the economic empowerment of women in Nigeria. 

About Your Host

DCA Virtual Business Support President, Denise Cagan, has been working with small businesses for over 20 years. She has served on the boards of professional organizations such as Business Leaders of Charlotte (BLOC) and the National Association of Women Business Owners Charlotte (NAWBO). Denise is also a graduate of the Goldman Sachs 10,000 Small Business Program, which is a program for small businesses that links learning to action for growth-oriented entrepreneurs.

Recognized as a facilitator, problem solver, and builder, Denise enjoys speaking to business groups about social media for small businesses and motivating remote and work-from-home (WFH) teams. She holds a Bachelor of Science in Quality Systems Management from James Madison University. With extensive experience in outsourcing solutions that provide administrative, creative, marketing, and website support, she is able to help other small businesses grow and thrive.

Connect with Denise

DCA Virtual Business Support website.

View and listen to Podcasts with Denise Cagan.

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