January 2022 Freedom Report with Coach Josh

 This month's Freedom Report starts with a clip from a call with Coach Josh. I had accomplished a lot in December as you heard in the last report, adding 5 new buildings and 1 new team member. The 5 buildings added $3,800 per month of new revenue and brought us to 13 buildings and 5 houses to delegate. The new team member would take 3 of the buildings, leaving a lot more still to delegate. I felt confident at the end of December that I could shift focus from marketing & sales to hiring. The #1 priority had to be working my way out of a job!  

In this clip, there are a few great quotes from Josh. 

"We'll always be leaving money on the table. If we're so focused on getting all the money on the table, we'll never be the greatest at any one thing."

"I have to choose the sanity of my team over the expansion of my business." 

"Just because you could pick up these clients doesn't mean you should."

"You're eliminating margin when I don't think you have to."

This conversation has been the hardest one for me in coaching. I'm amazed. The calls where we needed revenue and team members challenged me, but they were all answers that ended in 'yes'. This answer has to end in 'no'. I did focus on the team-building, training, and systems in January. That was how we'd get to Florida. Before I go there, let me share more about margin as that was such a vital lesson from this coaching call. I have made promises to my current 5 houses, 13 buildings, and 5 team members. My number one priority is to honor all those promises. I could do this with the time window, but we'd have little margin. Therefore, I made some key decisions in January. 

1. Decision 1 - I don't know what I'm going to do with house cleaning, but I decided to create some margin as I'm away in Florida by canceling my house cleaning while I'm gone. I will lose $800 in profit. I talked to each of my customers and 4 of the 5 are okay with it. The 5th house wanted a referral to another company that could fill in while I'm gone. I fully accept that I may lose this customer as a result. I am okay with it as I am going away from house cleaning and it's my least profitable house of 5. Removing 5 houses from my calendar for a month adds a lot of margin. In other words, it's less for me to think about while I'm gone.
2. Decision 2 - I have three buildings that are monthly. I will not delegate those yet. I completed them at month-end and will clean them again with my kids after I get back. I just had to shift them back one week. This adds more margin as my 13 buildings and 5 houses is down to just 10 buildings. I actually gain about $300 profit as I don't have to delegate this work.

Read the rest of this article at the Smart Cleaning School website