Shine and Thrive Photography Podcast
Business:Entrepreneurship
94: Client Journey Mapping For Organization + Creating A Better Client Experience with Cassie Cetlin
Creating an amazing experience for your clients at every stage of their journey with you is the key to building your reputation, referrals, and repeat bookings as a wedding photographer…
But how do you actually map out your client experience and build workflows that set you up for success?
Enter Cassie Cetlin.
Cassie is a Toronto-based wedding photographer with a background in service design, so it’s safe to say she knows a thing or two about creating amazing client experiences! Join us on this week’s episode of the Shine + Thrive Podcast as Cassie breaks down all of her best tips and strategies.
You’ll learn…
RESOURCES + LINKS:
Cassie Cetlin
https://www.instagram.com/cassiecetlinphotography/
https://www.cassiecetlinphotography.com/
Customer Journey Worksheet: Click Here
My Online Photography Courses for You
Outsourcing Made Easy: Learn how you can have more time freedom AND financial freedom as a portrait/wedding photographer. Sign up for the waitlist here now! (doors reopen once a year)
Crystal Clear Marketing: Learn how you can attract and book your dream photography clients - Sign up here!
Intuitive Storytelling for Wedding Photographers: Learn how you can storytell like a pro on wedding days - Sign up here!
Say hi to me on social! I would love to hear which episode helped you!
Instagram: @saramonikaphoto
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With love + gratitude,
Sara
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