S6 - E2 The Joy of CX: the CIM behind the curtain

Our second guest of the season is seasoned #CommsHero, Stu Kaley, Associate Director of Customer Experience (CX) and Operations at The Chartered Institute of Marketing (CIM).  

With a career that began in music retail and took him to London, Stu developed a passion for everything customer and operational customer-focus. He then moved into the food industry and worked on multi-brand (owned and franchised) customer experience strategy across the UK and Europe, developing his love of CX even further. 

He joined Asif - a CIM member since 1997 (wait…that can’t be right!) - to talk about changes afoot at The Chartered Institute of Marketing.

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 Fancy getting in the hot seat and sharing your CommsHero wisdom? Contact Asif Choudry

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 This episode is sponsored by Blink. The world's first enterprise app designed exclusively for frontline workers.