876: Troy Hooper Founder and CEO of Kiwi Restaurant Partners and nurish

With excitement allow me to introduce you to today's guest, Founder and CEO of Kiwi Restaurant Partners and nurish, Troy Hooper. With 30 years of hospitality management in luxury and casual dining, Troy brings a breadth of knowledge and diverse experience to KRP. Troy has built new concepts, redesigned and rebranded existing restaurants and hotels, and improved upon well-established venues throughout the U.S. for iconic brands such as Hilton Corporate properties, Sheraton, TPC Golf Clubs, as well as luxury Caribbean resorts, and exclusive private memberships clubs. A business and operations specialist, Troy has a proven track record of aggressive top and bottom-line growth while attracting and training top talent and creating robust cultures that deliver world-class service.

Check out episode 613 withHorst Schulze on the 24 Standards of Service as mentioned in today's episode!

Check out episode 700 with Mario Del Pero as mentioned in today's episode!

Today’s feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox!

Show notes… Calls to ACTION!!!

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Favorite success quote or mantra:

• "First seek to understand, then seek to be understood."

In this episode with Troy Hooper we will discuss:

• What is an LTO in corporate dining?
• Troy's time in corporate dining early in his career
• Farm-to-fork
• The trails of serving food at a ski resort
• People and culture first
• Utilizing data efficiently
• Invest in each member of your team individually
• Kitchen robotics
• The metaverse

Today's sponsor:

7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free.

 

Talk To The Manager – Nowadays, most guests don't want to call you on the phone or give you their feedback face-to-face.
With TalkToTheManager, guests can avoid making a scene by sending you comments and questions anonymously by text message, allowing you to respond and handle issues in real-time. It's easy to set up and simple to use for both staff and visitors. No software integration. No downloads, and no apps to install.

 

Diageo Bar Academy equips bartenders, servers, managers, and hospitality professionals with the insights, stories, and tools to be better - raising the bar on industry standards. Diageo Bar Academy reaches a diverse audience, with backgrounds and skill levels of all ranges- providing them with skills, knowledge, and the techniques they need to improve their personal and professional lives.

 

Knowledge bombs

1. Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
   • Empathy
2. What is your biggest weakness?
   • Loud voice
3. What's one question you ask or thing you look for during an interview?
   • Someone who asks questions about out brand and culture
4. What's a current challenge? How are you dealing with it?
   • Capital
5. Share one code of conduct or behavior you teach your team.
   • Self-awareness
6. What is one uncommon standard of service you teach your staff?
   • Connect on a human level and make a connection
7. What's one book we must read to become a better person or restaurant owner?
   • The 7 Habits of Highly Effective People by Stephen R. Covey
   • Twelve And A Half by Gary Vee
   • GET THIS BOOK FOR FREE AT AUDIBLE.COM 
8. What is something restaurateurs don't do well enough or often enough?
   • Don't take their heads out of the sand and look up
9. What's one piece of technology you've adopted within your restaurant walls and how has it influence operations?
   • Smart phone
10. Name one service you've hired.
    • Geofencing by MNI
11. If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
    • Be curious
    • Be kind
    • Be aware

Contact info:

Website: krpusa.com

Thanks for listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

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Huge thanks to Troy Hooper for joining me for another awesome episode. Until next time!

 

Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!