Download - SPOTLIGHT: Excellence Is No Accident with Horst Schulze

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The Gartner Talent Angle

Business:Management

SPOTLIGHT: Excellence Is No Accident with Horst Schulze

2022-05-17

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In this episode, Horst Schulze, founder and former COO of The Ritz Carlton Hotel Company, discusses how a strong vision for the entire stakeholder ecosystem, not just shareholders, leads to excellence. He shares his views on talent management, strategy execution, leadership, customer service and employee engagement.

*This episode is an excerpt taken from our 2020 interview.