[Chicago Business Series] Customer Retention and Engagement With Aalap Shah of 1o8 Agency

Aalap Shah is a Chicago-born entrepreneur and Founder of 1o8, a performance marketing digital agency focused on driving sales for CPG companies nationwide on e-com and Amazon platforms. They've worked with companies like Gildan, Sweet Leaf Tea, Tio, So Crazy, and more. 

Aalap has been recognized as a leader in Chicago's minority-owned digital marketing world and is known by multiple entities for his entrepreneurial and charitable endeavors. Crain's Chicago Business recognized him as one of Chicago's young emerging philanthropists, while the Network for Teaching Entrepreneurship named him the National Volunteer of the Year. 

In this episode…

One of the greatest concerns for online retailers is retaining customers and keeping them engaged. It is especially critical now because customer acquisition cost has become astronomically high as brands scramble to lift online sales. Currently, only 20% of site visitors account for 50% to 70% of retail sales. 

Trying to get new customers is great, but what if you tried to get that returning customer up 30% or 40%? How does your business change? How do you get your existing customers to buy more? That’s where the retention loyalty model comes in: this model helps you generate increased profitability more quickly rather than spending insane amounts on new customer acquisitions. Want to find out how?

Listen to this episode of the Inspired Insider Podcast with Dr. Jeremy Weisz featuring the Founder of 1o8 Agency, Aalap Shah. They discuss Aalap’s journey to becoming an agency owner, how retail brands can thrive online, the retention loyalty model, and how to increase the profitability of your business.