Abdulla Mohammed Alashram, Group CEO of the Emirates Post Group Company, discusses the impact of COVID on the Post's programme of transformation:
- How the entire company showed resilience
- Focus on digitisation and speed of digitisation transformation
- Building partnerships with startups and tech companies
- How the post can be involved in the Metaverse
Then Peter Somers, CEO of Emirates Post, discusses how Emirates Post is getting closer to the customer:
- Expanding delivery touchpoints
- Adding PUDO points, parcel lockers, and kiosks to the physical network
- Proximity, including via partnerships
- Mall kiosks and being close to where the customer is
- Why use a staffed kiosk PUDO model instead of a parcel locker
- 24/7 areas in post offices - including self-service kiosks
- Access to postal services outside major cities in the UAE