639. How do we make financial services more LGBTQ-inclusive?

Our expert hosts, Benjamin Ensor, is joined by some great guests to ask: “how do we make financial services LGBTQ inclusive?” To mark this year’s Pride month, but also hopefully creating a conversation relevant at any time, we’re asking: what issues has the LGBTQ community faced and continues to face when it comes to financial services? What solutions are being found? And what could the future hold? This week's guests include: Charlotte Fereday, Product Director, 11:FS David Auten, Co-host, Queer Money Podcast Steve Wardlaw, Chairman, Emerald Life Kate Anthony, CEO, Euphoria This episode is sponsored by FullCircl You’re under pressure on multiple fronts – demanding customers, competitors making a grab for market share, regulatory scrutiny, and high cost-to-serve. So, what to do? Whether you’re a bank or financial services company, future-ready transformation can only be achieved by implementing a holistic Customer Lifecycle Intelligence (CLI) strategy. This new whitepaper explores how CLI will help you find the right customers, onboard them faster, and keep them for life. Check out the whitepaper here (https://info.fullcircl.com/unlocking-the-customer-lifecycle-intelligence-advantage)! Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. It’s hosted by a rotation of 11:FS experts including David M. Brear, Simon Taylor, Jason Bates and Gwera Kiwana, as well as a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking. If you enjoyed this episode, don't forget to subscribe and please leave a review Follow us on Twitter: @fintechinsiders where you can ask the hosts questions, or email podcasts@11fs.com! Special Guests: Charlotte Fereday, David Auten, Kate Anthony, and Steve Wardlaw.