AA68 - Dealing with Conflict, with Special Mystery Guest

On this episode, Product Manager Brian Orlando and Enterprise Agile Coach Om Patel are joined their favorite Special Mystery Guest to talk about something that most people are bad at - dealing with conflict.

0:00 Topic Intro
1:00 Scaled Retro Example
6:37 One-on-Ones
8:56 Conflict Avoidance
12:42 Saying "No"
18:57 Learning on the Job
23:53 Problematic Coworkers
31:53 Scrum Master Assertiveness
41:02 Scrum Master Saying No, Continued
51:29 Finger Pointing
1:00:53 Dealing with "the Higher-Ups"
1:08:57 Focus on Problems
1:11:32 Involving HR
1:18:02 Encountering Sociopaths
1:25:16 Jessica's Summary
1:28:17 Wrap-Up

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AA68 - Dealing with Conflict, with Special Mystery Guest