Is it human error that erodes feelings of well-being or is it the way most organizations respond to human error?
In light of the recent Roger's Communication outage in Canada an analyst suggested we just need to design a response since human error is inevitable.
What if the culture/leadership in which the human error happens is the real culprit? Sure, build contingencies but perhaps we need to realize it is the real or even perceived feelings of unfairness in organizations that result in the biggest problems?
As a leader, take a hard look at yourself and your organization and ask yourself if you are creating an atmosphere that generates more human error than is necessary. If you can clean this up you will be the rare but amazing leader.
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