People Leaders are Business Leaders with Help Scout’s LaToya Lyn

LaToya Lyn, Chief People Officer at Help Scout, is more than a people leader. She’s a business and product leader.

In this episode, LaToya shares what this dichotomy looks like for her, how HR drives business growth, and the importance of finding both mental and emotional renewal. She also explains how to find a seat at the table for strategic business conversations while prioritizing both personal and organizational sustainability.

Listen in for LaToya’s advice on how to grow the HR “products” you provide to your organization.

Join us as we discuss: [04:00] The importance of an abundance mindset [08:30] Identifying as a business leader and HR leader [12:30] KPIs for HR [20:00] The future of the talent market [25:30] Sustainability and B Corps [30:00] Focusing your energy and action [40:00] The psychological contract between employees and employers [47:45] Advice for up-and-coming people leaders

For the entire interview, follow HR Superstars on Spotify, Apple Podcasts, orStitcher. Or tune in at 15Five.com/podcast. Original podcast track produced by Entheo.

This episode is brought to you by 15Five's Manager Accelerator Program™, where certified in-house coaches teach skills like how to have more regular, effective conversations, how to leverage employee strengths, and how to motivate and inspire teams. Looking to reduce turnover, improve succession planning, and grow your top talent? Choose from online, live, and hybrid training options at https://www.15five.com/products/manager-training.

Interested in learning more about The Meaningful Manager? You can find the link to purchase here: https://www.amazon.com/Meaningful-Manager-Manage-What-Matters/dp/1544529465

Want to connect with thousands of other strategic HR leaders like you, join the HR Superstars Community at community.15five.com!

Listening on a desktop & can’t see the links? Just search for HR Superstars in your favorite podcast player.*