Reimagining the Hospitality Sector for Experiential Travel Seekers, with Bashar Wali

Bashar Wali, noted Hospitality Evangelist and Founder of PracticeHospitality.com, chats with Robin Trimingham, The Innovative Hotelier Podcast Host regarding the rise of the “hybrid human” and the extent to which the pandemic has accelerated both changes in human behavior, and what travelers are looking for now at all levels of hotels.

Touching on the importance of realizing the value of AI and new technology, and equally of embracing the need for hotel staff to be skilled in exercising emotional intelligence, Bashar explains why creating spaces that are conducive to hybrid behavior and offering an ultra-customizable experience are the keys to successfully attracting luxury travel guests and building brand loyalty.