281. How Domino’s delivers on innovation

Christopher Thomas-Moore, SVP, Customer & Store Experience, Domino’s, joins the shows today to add an, at times, overlooked perspective to the retail conversation – food, and specifically, food delivery. As he recounts in this episode, Domino’s is known far and wide as a leader in the pizza delivery space, but it has been technology and a commitment to customer experience that have allowed the brand to stay at the top.

We talk about their famous Domino's Tracker® that changed the industry forever, discuss how the company managed through COVID’s harshest periods and decipher the difference between brand partnerships that don’t make sense and those that do, like this year’s exciting Stranger Things collaboration.

Learn more at retailgetsreal.com.