115: Are You Recession-Proofing Your Business Through Customer Experience?

In this episode, I talk about how to use the Experience Standards to ensure your business grows during the recession.

 

- Use Customer Experience (CX) as a differentiator

 

- Keep quality and value in mind as you set prices and offer services

 

- As you collect feedback, make sure your customers know how you are using their comments to improve service for them

 

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

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