Starting an SMB today for the future -- and what MSPs can learn

I’ve previously commented on what I would do if I was starting an MSP, and how I would adapt one, and how I might choose different tools…

But I wanted to take another step even further back, and think about what a modern SMB would look like.

This is a useful exercise for a number of reasons. First, this is just broad recommendations from a technologist for someone starting a business. I’ve spent my entire career thinking about technology, how it’s used, what works, and the like. Second, understanding what a technology profile of an end customer looks like builds a target to build services against.

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