Amy Leschke-Kahle - The Myth of Measurement

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Summary:

Amy Leschke-Kahle is the Vice President of Performance Acceleration with the Marcus Buckingham Company, an ADP company. Initially a chemical engineer, she’s worked as a talent practitioner, a product builder, and most recently a world of work mythbuster who is passionate about helping organizations rethink and reinvent how to make work not suck. In this episode, Amy talks about the myth of measurement. 

Chapters:

[0:00 -3:55] Introduction

•Welcome, Amy!

•Today’s Topic: The Myth of Measurement

[3:56-14:01] How can measurement be a myth?

•Context is king; trends are critical

•Finding the right amount of measurement

[14:02 -24:17] Don’t we need data to make decisions?

•Identifying the critical points of employee performance

•Using objective measures when possible

[24:18 -36:38] How do we get more employee contribution?

•Creating a culture of frequent attention

•Translating the methodology to employees who work from home 

[36:39 -38:47] Final Thoughts & Closing

•Now is the time to rethink work

•Thanks for listening!

Quotes:

“‘What's measured gets measured,’ not ‘what's measured gets done.’ The ‘what's measured’ part, the performance measurement part of that is a whole different process with different intended outcomes. . . . [but] really frequent connections—moments of attention between, particularly, team leaders and team members, that's the performance movement, performance acceleration, however you wanna phrase that.”

“[in ADP Research Institute’s 2022 People at Work Study], people who were working offsite responded more favorably to many of the items on the survey than people who were working onsite. . . . If you think about people who are not working in the same place, when [you] call them, it's usually not, 'Oh, what are you doing today? How's it going? What's the weather like, wherever you are.' It's usually really intentional.”

Resources:
ADP's People at Work 2022 study

Contact:

Amy's LinkedIn
David's LinkedIn
Dwight's LinkedIn

Production by Affogato Media
Podcast Manger: Karissa Harris