Do you struggle to embrace your negative customer feedback?
Are you looking to leverage that feedback to increase customer advocacy and loyalty?
A single answer to a customer complaint has the potential to increase customer advocacy by 25%. By acknowledging and embracing your onstage haters, your brand has the ability to increase revenue and win life long fans.
This week on the Social Media Social Hour, I am joined by Jay Baer, president of Convince & Convert, best-selling author, keynote speake...
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