How Thinking of Employees as Customers Increased Sales by 427% and Created a Culture of Belonging | Mark LeBusque

After becoming painfully aware that he cared more about the numbers than the well-being of his employees, Mark LeBusque began to question his management philosophy. An insight to start thinking of his employees like customers helped Mark breakout of the "employees as inputs to production" model that previously informed his thinking. With this shift in management style, Mark was able to lead his team to unprecedented levels of growth and a newfound sense of belonging.

Mark is internationally known as the Human Manager. He is a Harvard-trained speaker, facilitator, mentor, coach, and author focused on making businesses more human-centric. After a 25-year career in sales, operations, and general management, Mark has established a human-manager model of business that focuses on people to improve employee and business outcomes.

In this episode Dart and Mark discuss:
- How the suicide of Mark’s father changed his view on relationships
- Why technical proficiency is a poor measurement of management ability
- The shortcomings of viewing employees as inputs to production
- How thinking of employees as customers increased team sales by 427%
- The importance of belonging, and how to foster it in the workplace
- How traditional org charts misguide our thinking on management
- What leaders can do to create a culture of trust and appreciation
- And other topics…

Mark LeBusque is a Harvard-trained speaker, facilitator, mentor, coach, and author. His two books, Being Human and The Little Book of Human, discuss how to elevate leaders and energize employees through human-based interactions and management. During his 25-year career in sales, operations, and general management, Mark challenged the traditional management system and sought to replace it with his human-manager model of conducting business. He is now known across the world as the Human Manager. As an accredited practitioner in adaptive leadership, Mark works with team leaders globally to increase and improve employee engagement, team performance, and business results.

As for his human side, Mark lives in Melbourne with his wife of 31 years. Together they have three children and three sausage dogs.

Resources mentioned:
Being Human, by Mark LeBusque: https://www.amazon.com/Being-Human-Robots-Business-Success/dp/0995429618
Seeing Like a State, by James C. Scott: https://www.amazon.com/Seeing-like-State-Certain-Condition/dp/0300078153

Connect with Mark:
Mark LeBusque LinkedIn: https://www.linkedin.com/in/marklebusque?originalSubdomain=au
Mark LeBusque website: https://marklebusque.com/ 

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.