CTA riders are airing their grievances through a WBEZ survey

The CTA has spent most of this year trying to recover from staff shortages and a massive culture shift toward remote work – two of the many by-products of a global pandemic. Last month, WBEZ asked listeners to fill out a survey, so we could hear directly from you about just how the issues with the CTA are affecting your lives and views of Chicago transit. Freelance journalist Rebecca Holland talks about the results.