123: Customer Experience Trends for 2023

In this episode, I talk about the trends you need to prioritize going into 2023 when it comes to Customer Experience (CX).  

 

- Prioritize your Employee Experience (EX)

 

- You will need to demonstrate ROI for your Customer Experience (CX) efforts

 

- Your customers demand even more personalized experiences

 

- Digital Experiences (DX) will matter more than ever before

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

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