United Church Homes Introduces the Joyologist, Amy Kotterman, United Church Homes

Happy new year! Welcome back to our second year of the All Ears podcast. We found the perfect fit to continue the theme of joy from the holiday season. Amy Kotterman, Director of Customer Experience with United Church Homes, introduces the role of the Joyologist that UCH has introduced into its staff. We learn what that role brings with it and hard statistics for how it has improved staff retention and satisfaction.