In December, Nicolette Landi had tickets to see a Mariah Carey show at Madison Square Garden. But she was turned away at the door — she had been flagged by a facial recognition system and was, it turned out, on the arena’s watch list.
Ms. Landi was not a traditional security threat; she is a personal injury lawyer. The problem? Her firm was in a fight with the company that operates Madison Square Garden, and she had been caught in the middle.
Guest: Kashmir Hill, a technology reporter for The New York Times.
Background reading:
For more information on today’s episode, visit nytimes.com/thedaily.
Transcripts of each episode will be made available by the next workday.
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