Cleaning Companies: Beware of the NEW "Bait and Switch"

There is a new "bait and switch" issue in the cleaning industry that is taking hold of some companies, at times creeping in unexpectedly. 

In this episode of Straight Talk!, Jim Pemberton, the president of Pembertons in McKeesport, PA, discusses his observations and how critical it is that business owners and managers recognize the signs there companies may be engaging in a different type of bait and switch practice. Pemberton offers suggestions that, if implemented, will benefit both the cleaning company and its clients.