James Dodkins Interview - How to Handle "Machine Customers" of The Future

So what is the future of customer experience? Well, you might be surprised to learn that the future involves what many are calling "machine customers". It's the machine or technology that schedules your appointments or buys what you need and interacts with the world for you. Well, my guest today is going to introduce you to the future of CX. James Dotkins is a customer Experience Rock Star. We're going to talk about a future that's not so far away, and one that will change everything.

You can find James Dodkins at:

https://www.jamesdodkins.com/

https://uk.linkedin.com/in/jamesdodkins

https://www.youtube.com/c/JamesDodkins

You can find David Avrin at:

www.davidavrin.com

www.linkedin.com/in/davidavrin

www.twitter.com/DavidAvrin

www.facebook.com/therealdavidavrin

www.instagram.com/therealdavidavrin

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