S2E109 How to Delight Your Customers

In today’s transactional society, entrepreneurs who consistently exceed their customers’ expectations will stand out and achieve phenomenal success. In this episode, Brian teaches why a positive focus on providing exceptional customer service builds a strong business culture, forges long-lasting relationships and creates a tribe of loyal advocates who refer.

YOU WILL LEARN:

· Why you must fill the need.

· How to go the extra mile.

· How to make it extraordinary.

MENTIONED IN THIS EPISODE:

S1E87, The Unexpected Extras

“The Emigrant Edge,” by Brian Buffini

Branson, HBO docuseries

“Raving Fans,” by Ken Blanchard

NOTEWORTHY QUOTES FROM THIS EPISODE:

“Delight your customers. That's the secret to success in business. No-one ever went out of business having millions of delighted customers.” – Warren Buffet

“Poor customer service is the death knell for a business.” – Brian Buffini

“One of the key ingredients to building trust is consistency.” – Brian Buffini

“People don't get to talk much about great service, so give them something to talk about.” – Brian Buffini

“It's easier today than ever before to get a fan. It's easier today to delight your customers, because so many people are just trying to meet the basic needs.” – Brian Buffini

“Focus your mind on delighting your customers, and you'll have a delightful business.” – Brian Buffini

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