126: ChatGPT: Way Less Scary Than Skynet or the Matrix
- ChatGPT is extremely user friendly and easy to use
- Great AI allows employees to focus on higher value tasks
- AI and chatbots are a part of a holistic omnichannel experience where everything fits together neatly.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
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