664: Patricio Wise on Paramount Systems, Processes, and Procedures

Chef Patricio Wise was born and raised in a large family in Monterrey, Mexico, where cooking for big parties was an everyday social affair. After a successful career in finance, Wise, who is self-trained in the culinary world began hosting pop-ups at local Farmers' Markets and Breweries. It was so successful that he secured and established a brick and mortar location, Nixtaco Mexican Kitchen, within the year and has been only gathering momentum ever since.

Show notes… Favorite success quote or mantra:

• "There is no substitute for hard work."

In today's episode with Patricio Wise we will discuss:

• Scientific approach to restaurant operations
• Patricio's finance background
• Market-maker financing
• Systems
• Taking your time becoming the full-time restauranteur
• Online tools available to all cooks
• Science behind food
• Taking gambles and being OK with failure
• Pop ups
• High standards
• Listening to your guests
• The battle of pleasing everyone
• The best POS
• Humility

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Knowledge bombs

1. Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
   • "I like people"
2. What is your biggest weakness?
   • "I like people"
3. What's one question you ask or thing you look for during an interview?
   • "Do you like people?"
4. What's a current challenge? How are you dealing with it?
   • Growth. Sometimes too busy.
5. Share one code of conduct or behavior you teach your team.
   • "We can't please them all but we will try."
6. What is one uncommon standard of service you teach your staff?
   • "Please them all."
7. What's one book we must read to become a better person or restaurant owner?
   1. The Subtle Art of Not Giving a Fuck by Mark Manson
      GET THIS BOOK FOR FREE AT AUDIBLE.COM 
8. What's the one thing you feel restaurateurs don't know well enough or do often enough?
   • Accounting
9. What's one piece of technology you've adopted within your four walls restaurant and how has it influence operations?
   • Toast POS
10. If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
    • Be nice to people
    • Be nice to people
    • Treat them all the same

Contact info:

Email: patricio@nixta.co

Thanks for listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

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Huge thanks to Patricio Wise for joining me for another awesome episode. Until next time!

 

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