537: Why Empathy is the Key to Hospitality Success with Dan Sachs

 

For more than 20 years Dan Sachs has helped businesses use hospitality practices to strengthen employee morale, customer retention, and profit. Today, Sachs serves as president of Meerkat Restaurant Advisory and as professor of entrepreneurship, hospitality management, and service leadership at DePaul University. We're here to discuss his newly released book, The Million Dollar Greeting: Todays Best Practices for Profit, Customer Retention, and a Happy Work Place.

Show notes… Favorite Success Quote or Mantra.

"The key to successful hospitality is all empathy."

In this episode with Dan Sachs, we discuss: 

• How the command and control ways of the past no longer work; today you need to help you employees understand why.
• What Sachs learned from mentors, Danny Meyer and Drew Nieporent.
• How over standardization is ultimately a detriment to the industry.
• Staying consistent to your vision.
• The 3 Sections of Dan's new book, The Million Dollar Greeting: Today's best Practices forProfit, Customer Rentention, and Happy Workplace..
• Scaling slowly and purposefully.
  • The Evangelist-practice what they preach.
    • Structure around their values.
    • Practice what your preach.
  • The Transformer- The evolved with the times.
  • The Pragmatist. -Combination of the Evangelist and Transformer.
    • Focused on customer service.

Get Dan's new book here:

 

Today's Sponsor

EthicsSuite.com -provide a safe, secure, simple and anonymous communication channel between you and your employees to help you protect your hard-earned reputation and assets. Demonstrate to your team that you are committed to providing a workplace that operates with the highest ethical standards. Staying informed about important issues will help you resolve them internally before they spiral into larger, costly, or public problems.

Cashflowtool.com  A simple powerful and predictive cash flow companion for Qickbooks. Simple, because it requires no data entry, is always up to do and works on any device, anywhere. Powerful, because with it's built-in cash flow calendar, activitiy feed and anomaly detector, you instantly know all aspects of your cash flow with no surprises. Predictive, because you'll know your cash flow today and anticipate it tomorrow. 

Contact Info

Dan Sach's Linkedin Profile

TheMillionDollarGreeting.com

Thanks for Listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

If you enjoyed this episode, please share it using the social media buttons you see at the top of the post.

Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them.

And finally, don’t forget to subscribe to the show on iTunes to get automatic updates.

Huge thanks to Dan Sachs for joining me for another awesome episode. Until next time!

 

Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!