Dean Maciuba, Managing Partner North America at Crossroads Parcel Consulting, discusses the two US retail giants - Target and Walmart - and the competition with Amazon in the last mile:
- Walmart and Target's retail footprint, and where their stores are located
- Grocery as part of Walmart's retail offering
- Target and Shipt - and its success in BOPIS (buy online, pickup in store)
- Walmart and Target responding to Amazon's efforts in e-commerce and fast fulfilment / delivery
- Micro fulfilment centres vs regional fulfilment centres in supporting same-day delivery
- The advantage Walmart and Target have over Amazon in retail sites supporting fast delivery
- US consumers embracing BOPIS / click-and-collect
- Customers returning to bricks-and-mortar retailers
- FedEx stores in Walmart locations
- Returns and the physical network advantage
- UPS Store being used for Amazon e-commerce returns
- Third party returns via Walmart and Target stores
- Parcel lockers in US retailers for delivery and returns
- Walmart's GoLocal last mile delivery service
- Walmart+ in-home delivery to the garage... or even the refigerator!
- Security concerns about e-commerce delivery (including lockers)
- Transit times - Amazon dominating in one-day Prime
- Amazon's US fulfilment centre network and faster delivery times