Listener Questions / AMA

In this episode of Rework, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, join host Kimberly Rhodes to answer questions posed by Rework listeners. 

Listen in as they share their insights and experiences in running a successful software company by answering questions from podcast listeners on topics such as 37signals' approach to design, decision-making processes, product management, and balancing managerial roles and responsibilities.

Tune in to hear their unique perspectives on these key aspects of building a successful software company.

Show Notes: 

 

[00:23] - Noel asks David and Jason about their philosophy on design systems and using components instead of reinventing the wheel every time. 

[01:01] - Jason explains that 37signals' website is a collection of ideas. The product itself is their design system. 

[03:07] - As with Basecamp and Hey, design consistency can emerge naturally.

[03:30] - David shares that large organizations typically use design systems to standardize processes. 

[05:34] - Why it makes sense for individual designers to have ownership over the design process for small teams like 37signals.

[06:52] - Listener Paul asks how David and Jason resolve conflicts and make difficult decisions.

[07:02] - Jason explains conflicts are rare among the team and shares how they handle the things they don't agree on (without keeping score). 

[08:18] - Why it's important to remember most decisions are temporary.  

[08:59] - Jason shares an example of the rare occurrences when they might battle. [09:49] - Setting the standards for a smooth workflow.

[11:30] - David's philosophy: "A willingness to try anything as long as there's an expiration on the experiment and a way to tell whether it went one way or the other."

[12:55] - Jason explains why they don't need to consult each other for every decision—even the BIG ones, like leaving the cloud. 

[14:28] - Prioritizing independence, competency, and TRUST.

[16:50] - Podcast listener Tim asks Jason and David to discuss 37signals' approach to product management and some of their methods over the years.

[17:20] - David shares how using software to gather and distribute information, allowing teams to make decisions, leads to everyone rowing in the same boat.

[20:19] - Jason adds that with two-person teams, there is a direct relationship between the programmer and designer, and management would get in the way.

[22:21] - Fighting hard against traditional managerial responsibilities because having managers invent work for other people can wreck a good thing (David and Jason only wear the hats of CTO and CEO occasionally).

[23:25] - Do you have questions for David and Jason about a better way to work and run your business? Leave your voicemails at 708-628-7850 or email. 

Links and Resources:

Sign up for a 30-day free trial at Basecamp.com

HEY World | HEY 

Leaving the Cloud | REWORK 

Leaving the Cloud Part 2 | REWORK 

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