287) Alliances and AI: Transformative Collaboration in Community Financial Brands

For decades, community financial brands have leaned on providing a superior customer experience over their national competitors. But as we move forward into the Age of AI, community banks and credit unions must become receptive to collaborating with innovative partners who can help them digitally transform. Otherwise, they risk dying alone.

In this episode of our Exponential Insights series, Chris Cox, Chief Operating Officer at Apiture, shares how collaboration, enhanced customer experiences, and regenerative AI can save community financial brands.

Join us as we discuss:

- Community financial brands and fintech partnerships (7:17)

- Misconceptions around regenerative AI and chatbots (15:21)

- Overcoming legacy technology in enhancing the customer experience (29:01)

Check out these resources we mentioned during the podcast:

- Chris Cox

- Apiture

You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.

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