Why a Complaint is a Gift: Strategies for Navigating Customer Feedback

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Looking to improve customer satisfaction and drive business success? Look no further than Dr. Janelle Barlow, a leading expert in the field of customer feedback and service recovery. As a bestselling author, media spokesperson, and seminar leader, Dr. Barlow has helped countless businesses transform complaints into gifts and use customer feedback to fuel growth and improvement. 

Through her acclaimed book, A Complaint is a Gift, Dr. Barlow offers a powerful philosophy and strategic framework for handling customer complaints effectively. Dr. Barlow also shares practical advice and real-world examples of businesses that have successfully navigated customer complaints and feedback. Whether you're looking to improve your customer service, enhance your brand reputation, or drive business growth, Dr. Barlow's insights and strategies offer invaluable guidance and inspiration.

Key Takeaways:

• Dr. Barlow shares her latest edition of her book, A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty
• Dr. Barlow 3 steps in response to written complaints
• How we can build improvisation skills into organizations.
• Recommendations for not taking customer complaints personally
• Asking questions is:
  • A critical skillset, especially for customer service reps
  • An emotional intelligence skillset
• And learn so much more… 

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