The start of Coles' new customer focused era

The team chats Coles' new era as its new CEO appoints American marketer, Amanda McVay as its chief customer officer (3:21), before a chat about the work from home debate, which has taken over adland this week (12:09). There is also a double header of interviews this week, with GroupM's new chief investment officer, Melissa Hey checking in (20:53), before a conversation with Tracey Spicer on her new book exploring the built in biases of AI technology (31:52).