Markus Reckling, CEO Germany at DHL Express, discusses cross-border e-commerce, delivery preferences, and sustainability.
- Growth in B2B e-commerce
- Post-pandemic trends in B2C e-commerce and bricks-and-mortar retail
- Food delivery
- Global opportunities for B2B retailers in supply markets and in customers
- Why cross-border is important for B2B
- Offering quality of service worldwide
- Delivery preferences for different destination countries
- Giving customers delivery choice in cross-border deliveries
- Creating quality customer experiences in different markets
- Returns - including return rates for international purchases
- Deutsche Post DHL’s emission targets
- Making sorting centres more environmentally sensitive
- Leases on logistics centres
- Electrifying the ground fleet
- Key issues to be resolved to enable greater electrification of delivery fleets
- Reducing aviation emissions - including SAF
- DHL’s new GoGreen Plus offering
- People and culture