Trust: The Crucial Ingredient in Government Service Design - State of Georgia - Nikhil Deshpande - Episode 54
People are creatures of habit and slow to change. Not true. People are slow to change when there's a lack of trust. For government services to go digital and encourage efficiency we first need to build trust. Nikhil Deshpande discusses.
Nikhil Deshpande, Chief Digital Officer, State of Georgia
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