Challenging Patient Interactions: Conversations that Matter - Part 1: Examining Challenging Patient Interactions and the Healthcare Team

We all know that conversations in general can have understandings and misunderstandings. Conversations can lead to peace or hostility, trust or mistrust. In healthcare, many conversations take place in the presence of a health concern, scare, or crisis. This adds an additional layer of stress or the potential for a challenging or difficult time with communication. We want to help healthcare professionals to thoughtfully consider the challenges that are part of the different types of patient interactions. We want to discuss recognizing why certain interactions are stressful and help healthcare professionals break down their feelings and consider how to approach such interactions for better outcomes.

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This is episode 1  of the series: Challenging Patient Interactions: Conversations that Matter

Communication is a perennial challenge in the world of healthcare. Healthcare professionals have their own filters, time constraints, and temperaments - so do patients. Uncertain and stressful situations, particularly healthcare-related, surfaces complicated emotions making meaningful communication between patients and clinicians difficult. Trust is the foundation of healthy communication. Addressing the issues that interfere with communication (e.g., mistrust, hostility, impatience, etc.) will help clinicians build trust with their patients and colleagues and improve communication. In this course, healthcare professionals will master the tools needed to identify possible conflicts, acknowledge patient emotions, and engage in healthy communication strategies that benefit both patient and clinician.

Nurses may be able to complete an accredited CE activity featuring content from this podcast and earn CE hours provided from Elite Learning by Colibri Healthcare. For more information, click here

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Series: Challenging Patient Interactions: Conversations that Matter