Silence Kills: Mastering Crisis Communication with Scott Harvey

Are you tired of feeling frustrated and unheard during negotiations? Have you been told to just speak more clearly or be more assertive without seeing any real improvement in your communication skills? It's time to ditch those ineffective methods and truly master the dynamics of effective communication. In this episode, you'll discover key strategies for managing crises, navigate challenging conversations, and explore a new definition of success that prioritizes impact, connection, and family. Don't let poor communication hold you back any longer. Join us and unleash your full potential today.

In this episode, you will be able to:

• Refine your skillset in fostering rapport during negotiations and various interpersonal encounters.

• Internalize efficient crisis management techniques with a focus on effective communication.

• Recognize the power of attentive listening and crafting compelling questions that fuel productive dialogues.

• Address sensitive topics with ease during conversations with team members, ensuring a harmonious work environment.

• Embrace a modern approach to success that emphasizes meaningful impact, relationship-building, and valuing family above all else.

My special guest is Scott Harvey

Scott Harve is an expert in crisis management and communication who brings a wealth of experience from his 20-year career in law enforcement. Scott has served in various roles, including teaching Dare, hostage negotiation, and acting as a public information officer. Today, he shares his insights with corporate leaders as a speaker, author, and coach. His book, Silence Kills, highlights the importance of open communication in today's fast-paced, cancel culture world. With his unique background and personable approach, Scott is a fantastic guest to discuss the role of communication in navigating corporate crises

The resources mentioned in this episode are:

• Purchase Scott Harvey's book Silence Kills to learn communication tactics for navigating crises in the corporate world.

• Check out Scott Harvey's coaching services for personalized guidance and support in improving communication skills.

• Attend one of Scott Harvey's speaking engagements to hear his insights and techniques in person.

• Connect with Scott Harvey on social media to stay updated on his latest content and offerings.

• Practice asking open-ended questions and suspending judgment in your own communication to build better rapport with others.

The Secret Superpower of a Great Communicator
A great communicator's secret superpower lies in building rapport and establishing trust, crucial not only during negotiations but also in everyday interactions. Ensuring open lines of communication, being genuine, and actively listening to others fosters an environment where business relationships can flourish and thrive. By making an effort to comprehend and appreciate the thoughts and concerns of those around them, communicators create spaces where synergy and innovation occur. In their conversation, Scott Harvey highlights how successful communication can translate to improved personal and professional relationships. In his experiences, he found that understanding and goodwill towards colleagues led to more harmonious work environments and less employee attrition. Harvey emphasizes the need for effective communication and rapport-building to create strong bonds within a company or team, paving the way for shared goals and collaborative success.

Building Rapport
Building rapport extends beyond simple pleasantries and becomes an essential ingredient for successful long-term relationships. It involves investing time and effort in getting to know others on a personal level, understanding their values and aspirations. As rapport is established, people begin to trust and feel comfortable in expressing their thoughts and seeking guidance from those around them. This foundation of trust is vital in both personal and professional settings, fostering more trusting, respectful, and harmonious relationships. Scott Harvey delves into the significance of building rapport with those he worked with throughout his career. During the conversation, he mentions examples of how he connected with colleagues, their families, and even sending thank you notes to their spouses. By building a solid sense of camaraderie and respect with his peers, he was able to engage in more effective and impactful work environments. Harvey posits that establishing rapport with others can serve as a catalyst for success in personal and professional circles.

The Importance of Listening in Negotiations
Being an attentive listener is a significant factor in any successful negotiation. Listening is an acquired skill that requires practice and patience, allowing others to have a platform to express themselves and challenge notions openly. Active listening entails providing direct responses to the speaker, ensuring they have the assurance that their thoughts have been comprehended and taken into account. This critical component of negotiation forges understanding, minimizing misunderstandings, and promoting productive dialogue. While discussing his experiences as a hostage negotiator, Scott Harvey talks about the importance of establishing rapport during high-pressure situations and allowing people to vent – letting emotions dissipate and logic to take control. Harvey shares that the primary aim is to listen intently to what the other person is saying without taking it personally, forming a connection instead. By handling delicate communication effectively, negotiators can establish a framework where both parties can express their concerns, build trust, and work toward a mutually agreeable outcome.