DPB 089: Jim De Luca on How to Adapt Your F&I Process for the Digital Age

The digital age has brought about significant shifts in how consumers research and purchase vehicles. But that's where most of the focus has been about the sales process. According to our guest, Jim De Luca, Vice President of The Digital Road to a Sale, the sales, and finance processes are very siloed and don't work well together. Most dealerships are focused primarily on creating a streamlined sales process but leave F&I to sit in the shadows. Is your F&I Process stuck in the 80's? It's not 198...