City of Brussels administrative problems for expats

The City of Brussels is failing to provide an adequate service to newly arrived expats, who face long delays, unfriendly staff and communication problems, according to new research by the business federation Agoria.  The organisation asked foreign workers from its member companies to tell all about their experience dealing with the Belgian municipal administration - and there was one commune which scored much, much worse than the others. René Konings, head of Agoria Brussels, explains.