E495 - Irinia Poddubnaia - How to Build an Ecommerce Company and Develop a Tracking Software for Customer Communication

Join us in this episode as we talk to the founder of Trek Mage, Irinia Poddubnaia, about her journey of starting a business in China, running an e-commerce company, and developing a software to help e-commerce providers with tracking and customer communication. Hear about her experiences and insights in building and automating processes, integrating with e-commerce platforms, and providing beginner-friendly solutions for tracking and customer communication.

Our Guest

Irinia Poddubnaia

• https://trackmage.com/

• https://www.instagram.com/trackmage/

• https://www.linkedin.com/company/trackmage/

• https://twitter.com/TrackMage

• https://web.facebook.com/trackmage/

• https://web.facebook.com/groups/trackmage

• https://www.youtube.com/channel/UCxA1xlANK5j0jdQc02a99rg

Hacks to Take Away

• Bridge the communication gap with customers after the purchase to keep them informed and prevent lost orders.

• Ask customers for reviews to increase the likelihood of receiving feedback and improve the credibility of the store.

• Provide excellent customer support to build a solid relationship with customers and create opportunities for upselling.

• Ensure that all feedback mechanisms are working properly to prevent customer frustration.

• Engage customers throughout the entire purchasing process to improve customer satisfaction and loyalty.

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