In this insightful episode, Dr. Robert Rohm, Ph.D., tackles the complex issue of miscommunication. Inspired by a quote attributed to Alan Greenspan, he emphasizes the six hidden components of every interaction and illustrates how these often lead to misunderstanding. Learn two techniques to minimize misunderstandings: by reiterating your own words to check clarity, and by asking the other person to relay their understanding. Both methods place the onus on the speaker, avoiding blame.
Show Notes:
- Introduction to the challenge of miscommunication, quoting Alan Greenspan.
- Explanation of the six hidden components in every communication.
- Illustration of the concept with a chocolate cake/pudding example.
- Examination of a tragic case of miscommunication - the Canary Islands plane crash in the 1970s.
- Discussion on the crucial role of communication in marital and business environments.
- Introduction to two methodologies to avoid miscommunication:
- Confirming your own understanding: "Could I say back to you what I think I said so I can be sure I was clear?"
- Checking the other person's understanding: "Would you mind sharing with me what you think I said so I can be sure I communicated clearly with you?"
- Concluding thoughts on the importance of these techniques in improving communication.
For more information about this episode, visit https://www.becomingwiserpodcast.com/036.
Dr. Robert A. Rohm is a well-known speaker, author, and expert in the fields of communication, leadership, and personality assessment. He is the founder of Personality Insights, Inc., a company that provides resources and training programs to help individuals and organizations improve communication and build positive relationships. Dr. Rohm has authored several books, including "Positive Personality Profiles" and "Taking Flight!: Master the DISC Styles to Transform Your Career, Your Relationships, Your Life". He is also a sought-after speaker and has conducted training sessions and seminars for businesses, schools, and organizations across the world.