How to Never Lose an Employee Again Featuring Joey Coleman

Empowering Employees From the First 100 Days and Beyond

Shep Hyken interviews Joey Coleman, an award-winning speaker and author of Never Lose an Employee Again: The Simple Path to Remarkable Retention. He shares why employees leave and how organizations can create a meaningful work culture that supports longevity.

Top Takeaways:  

·      You can only expect to deliver a remarkable customer experience if you have remarkable employees. People think that customer experience and employee experience are two different silos. The better way to look at it is that they are two sides of the same coin because we need to work on both.

 

·      The first 100 days are the most important time in the entire relationship with an employee because this is where the foundation is laid. How we onboard employees and make them feel part of our organization’s community can differentiate whether they will be long-time employees or leave as fast as they came.

 

·      When onboarding and acclimating your employees, the number of days you're willing to spend teaching them, showing them the ropes, and “holding their hand” is directly proportional to the number of months they will stay as an employee.

 

·      Work Institute did a massive survey of exit interview investigations, and here's what they found - Top 5 reasons why employees leave:

 

·      Reason #1 Career - 24% of the employees leave because they couldn't see a clear career path.

 

·      Reason #2 Job - Stress, lack of resources, training, and empowerment.

 

·      Reason #3 Health and Family - Their personal health or a responsibility to care for kids or aging parents.

 

·      Reason #4 Work-Life Balance - Travel, commute, or scheduling.

 

·      Reason #5 Rewards - Only 9% of employees leave for a bigger paycheck.

 

·      Employers may care about their employees, but the employees themselves may not know it. Your employees probably have no idea of all the time and effort you're spending thinking about making payroll, advancing their careers, and making sure people don't suffer burnout. Share it with them, but when you do, spend a little less time telling and a little more time showing.

 

·      Plus, Joey shares the two of the eight phases of the employee journey that every organization needs to ace. Tune in!

Quotes: 

“If you're not painting a clear path for your people and expecting them to manage and figure out their careers on their own, then you deserve to lose them.”

 

About:  

Joey Coleman is the creator of the First 100 Days® methodology for improving customer and employee retention. He is the author of Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days and Never Lose an Employee Again: The Simple Path to Remarkable Retention.

Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

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