The Power of Video in Sales: The Art of Bouncing Back, Part 4

In this episode of the Peak Performance Selling Podcast, Jordan Benjamin and Todd Hartley, the founder and CEO of WireBuzz, discuss valuable insights on bouncing back from setbacks in sales. He emphasizes the importance of managing the story we tell ourselves during difficult times and how transparency and humility can help regain trust and resolve issues with clients. Todd also discusses the significance of having a clear vision as a leader and setting high standards to motivate the team. He highlights the power of reframing our internal narrative and embracing challenges as opportunities for growth and future success. The episode concludes with Todd's morning routine and his perspective on success as a result of serving others.

 

PEAK PERFORMANCE HIGHLIGHTS

Embracing Transparency and Humility - Todd Hartley: “Well, I managed the story that I'm telling inside my head. I manage it. So instead of beating myself up... I've screwed up and I learned how to screw up when I was a waiter. His waiter screws up all night and you learn the trick of... walking right out and kneeling down below the guests. Now you've humbled yourself. You're going to do this with a client. You better. Later, I kneel down below them and say, I want to let you know that, um, here's the mistake I made. The correction is being made right now and we'll be out shortly. But in the meantime, party, see, I told him the problem. I fessed up, then I let them know the solution that's already in action. Then what do I do next? In the meantime, is there anything I can get you from the bar? That'll make you more comfortable while we're waiting... So use it to your advantage. And every time I've done it, it's worked out really well. So I humble myself, I fall on the sword, I solve the problem and I move forward and I concentrate on it not happening again for that person.”

The Power of Reframing Our Internal Narrative - Jordan Benjamin: “I love that thought about what's the story that I'm telling myself because I feel like... So many times people are like, Oh, like someone's talking to themselves or there's a story going on in their head... It is such a cool way to think about how you reframe and retell that story to yourself. And realize we actually have some control over that.”

You can connect with Todd and check out his work in the links below:

• LinkedIn: https://www.linkedin.com/in/videotodd/
• WireBuzz: https://www.wirebuzz.com/

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