Harnessing Authentic Client Voices to Design Human-Centred Digital Experiences - Government of New Brunswick - Wendy MacDermott - Episode 64
Often a user needs to interact with different products owned by different agencies to get one thing done. But rarely do these products connect together. Wendy MacDermott shares how the Government of New Brunswick is harnessing user voices to design smarter services that reduce the burden.
Wendy MacDermott, Chief Experience Officer, Department of Social Development, Government of New Brunswick
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