In today's ever-evolving digital landscape, nothing stays constant—especially when it comes to the payments industry. From real-time payments (RTP) to FedNow and advances in customer satisfaction metrics, the financial world is buzzing with innovation. The Payments Professor is delighted to welcome Sarah Owen, a leading expert in the payments and insurance industries, to discuss these fascinating shifts and trends.
Episode Highlights
Current Trends in Payments: Sarah Owen dives into the current trends revolutionizing the payments space, including blockchain technologies, digital currencies, and the omnipresent rise of real-time payments.
FedNow & Insurance Industry: How is the insurance sector benefiting from FedNow and RTP systems? Sarah breaks down the advantages for both consumers and businesses, helping us understand how these technological leaps contribute to smoother, more efficient operations.
Customer Satisfaction: What role does consumer happiness play in shaping payment strategies? Sarah discusses how instant payments are elevating customer satisfaction to new heights, making transactions not just quick, but also more trustworthy.
Emerging Trends: The industry isn't slowing down, and neither should you. Sarah fills us in on the trends you should keep your eyes on, like AI-based fraud detection and payment solutions tailored for the Internet of Things (IoT).
Revenue Opportunities: Last but not least, learn how modern payment solutions not only make life easier but can also open up new revenue streams for businesses.
Tune in to explore these topics and much more as we dissect what the future holds for the payments industry. Whether you're a consumer, a business owner, or just a curious mind, this episode will arm you with the insights you need to navigate the financial waves of the future.
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