Reducing Customer Wait Times with Robust Data Governance Processes - Virginia DMV - Sandy Jack - Episode 66
While data governance mightn't be the sexiest of projects its a crucial foundational process that enables you to harness data as a business asset. Sandy Jack shares how the Virginia DMV reworked their governance structures to unlock data insights and reduce customer wait times by 33 minutes at services centres.
Sandy Jack, Assistant Commissioner for Data Management, Virginia DMV
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