141: 5 Step Framework to Protect Quality and Experience

In this episode, we talk about quality and how to protect it in your business.  

Link to my latest virtual hospitality program:  http://6canons.com/

- We discuss 3 businesses who are testing new CX strateies in the marketplace

- Quality takes an intentional approach to ensure daily execution.  This is fueled by front line employees and their leaders.

- 5 steps to maintaing quality in your business

 

It's time for the great service comeback!  Visit http://6canons.com/ to find my exclusive course on Customer Experience and Leadership.

 

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

 

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